Our desire at Specialty Shooting Sports Outdoors is for our customers to have an enjoyable & easy shopping experience. Over the years we have always endeavored to do our best to serve our customers in a way we would like to be served ourselves. To achieve & maintain good customer relations, we have written this policy so, you the customer, can be informed as to what we can and cannot do.

SALES

For our Canadian customers we ship Canada Post Expedited, unless a different carrier is requested per a customer's account with that company.
For our US customers we will ship Canada Post Xpress & UPS. If the items are shipped out of country all brokerage/duties/taxes remain the responsibility of the purchaser.

Taxes: The US is exempt from Canadian taxes (PST & GST).
PST applies only for sales in British Columbia
GST applies to all purchases in Canada

HST applies to all purchases in the Maritimes

Freight charges: For most places in Canada (10 provinces) we have a $24.00 per Rifle( Rifles with pumps or extra long $29.00) $12.00 per Pistol Flat Rate.
Pellets: Up to 4 tins can fit inside an Express Post Envelope $8.00 to BC, Alberta, Manitoba, Saskatchewan; $11.00 to the rest of Canada.
For all other product purchases, a quote for freight (if it exceeds $20.00) will be calculated and submitted by email to the customer for approval before the order is processed.

RETURN POLICY

Shooting Equipment
To protect our customers from getting a sampled or internally damaged gun - we do not accept the return of
any shooting equipment (ie: guns, bows). We will however fully cover any defective shooting equipment
under manufacturers warranty. (NOTE: Bows & guns vary from each individual manufacture according to their manual).

We, at Specialty Shooting Sports Outdoors want our customers to be completely confident that each & every item they purchase is 100% new, not previously owned and returned. This is the reason for our strict policy. It is based upon many years of retail sales experience where we have identified instances of misuse
(ie: dry-fire resulting in internal damage to the piston seals of guns, or limbs of bows). Problems may not be apparent immediately but may be realized sometime in the near future beyond warranty coverage. We hope that after the explanation of our policy it will become clear to our valued customers how important these concerns are.

Non Shooting Equipment Returns
Refunds or exchanges may be made within 30 days on all other new in package, unused merchandise.

The following guidelines must be adhered to:

1. Call or e-mail for a Return Authorization number, a return form will be e-mailed to you, to be filled out and returned with the product.

2. The original receipt must be enclosed in the parcel.

3. The item must be unused & in original packaging.

4. Shipping charges/brokerage fees or any additional costs incurred to Specialty Shooting Sports Outdoors will not be reimbursed, if item was shipped on a FREE FREIGHT program the original shipping will be deducted from any refunds.

5. Items must be returned via prepaid insured freight. Specialty Shooting Sports Outdoors will not accept any responsibility of any kind, if items are not returned via insured freight.

6. We can not accept any goods returned via COD freight.

7. If it was a gift that was unsuitable we can exchange the product, or give a credit towards your next purchase. Refunds can only be issued with an original receipt).

8. A credit will be issued in the amount of the purchase price plus taxes paid to Specialty Shooting Sports Outdoors in the same manner it was paid (ie: Master Card returned on Master Card).

MANUFACTURER'S WARRANTY

Because we live in an imperfect world, at times a defective product will be released from the manufacturer.
In these instances, we will replace a new item for the defective item to our customer. We ask for the following procedures to be adhered to:

1. Call or e-mail within a week of receiving the defective product to receive a Return Authorization form & follow the instructions.

2. Upon receiving the defective product back, Specialty Shooting Sports Outdoors will immediately ship you at our cost the replacement item in exchange for the defective item. If for some reason that particular item is out of stock or discontinued, we will issue a full refund or an exchange of another item of equal value -- customer's choice.

Also:

1. Please check your receipt to insure the product is within the guidelines & the warranty coverage time period.

2. Contact us for a Warranty Claim Form via e-mail.

3. At times the Manufacturer instructs the product to be sent directly to them or a local warranty repair depot. This will expedite the return time to you, as it will be shipped directly back to you. We will certainly be able to direct you, if this is the case. Warranty, in most cases, requires the customer to ship the product out prepaid insured (customer s cost) and the product will be shipped back to them prepaid insured (manufacturer's cost).

4. The warranties are the responsibility of the manufacturer, but we at Specialty Shooting Sports Outdoors have handled warranty claims in the past as a courtesy for our customers. We ask that you, our customer would ship the product to us after receiving a Warranty Claim Form filled out and returned with the product. It will be at this time (after receiving the filled out form) that we can determine which location to send your product for the quickest turn around for you our valued customer.

Most times it is quicker to return the designated item directly to the Warranty Depot (Please have your copy of receipt, return address, and reason for warranty return written inside). The Crosman Warranty Depot is:

HOW TO OBTAIN WARRANTY FOR CROSMAN IN CANADA

Canadian Customers: 

 Gravel Agency 

 1530 Provinciale,

 Quebec City, Quebec,

 Canada G1N 4A2.

 Phone 418-682-3000 extension 34.

 

DAMAGED GOODS

All products are shipped insured and an adult is signature required, no exceptions.
Please contact us at Specialty Shooting Sports Outdoors and we will contact the shipper and follow the
necessary instructions to get your product replaced & returned to you in the condition it should have been originally.

STORE MAILING ADDRESS:

SPECIALTY SHOOTING SPORTS OUTDOORS

C/O:

#3-2804 HWY #3

CRESTON, BC

V0B 1G1